This Refund Policy outlines how GKEarn handles issues related to credits, failed payouts, and disputes.
EarnX Credits are promotional rewards earned through platform participation. They are not purchased items. Therefore, there are no refunds on earned credits. Credits cannot be reversed, canceled, or refunded once applied to your balance.
If a withdrawal/payout request fails due to banking issues, incorrect details, or network errors, the corresponding credits will be automatically restored to your account within 24-48 hours.
If you believe a payout was incorrect or a task was not properly credited, you must contact our support team at support@gkearn.online within 7 days of the incident. We will review the dispute and aim to resolve it promptly.
You may request account closure or a privacy-related request using the contact details in the Privacy Policy. Requests are handled subject to applicable legal retention obligations. Any unused credits are handled under the Terms and Withdrawal Policy.
For escalated issues or unresolved disputes, you may contact our Grievance Officer:
Email: support@gkearn.online (Subject: Attn: Grievance Officer)