Refund & Cancellation Policy

Credits Are Rewards, Not Purchases

EarnX Credits are promotional rewards earned through platform participation. They are not purchased items. Therefore, there are no refunds on earned credits. Credits cannot be reversed, canceled, or refunded once applied to your balance.

Failed Payout Auto-Refund

If a withdrawal/payout request fails due to banking issues, incorrect details, or network errors, the corresponding credits will be automatically restored to your account within 24-48 hours.

Dispute Resolution

If you believe a payout was incorrect or a task was not properly credited, you must contact our support team at support@gkearn.online within 7 days of the incident. We will review the dispute and aim to resolve it promptly.

Regulatory Compliance & Grievances

• RBI Compliance: GKEarn operates in compliance with applicable RBI guidelines regarding promotional reward programs. This is not a digital wallet or banking product.
• Data Deletion: Under the IT Act, users may request the deletion of their data and account closure. Once processed, all remaining credits will be permanently forfeited.

Grievance Officer

For escalated issues or unresolved disputes, you may contact our Grievance Officer:
Email: support@gkearn.online (Subject: Attn: Grievance Officer)